Policies & Ethics

The notes should inform me of your needs/focus areas for the work. Please do not offer just your name/DOB.

Simply follow the link provided in the email to select something from my schedule using your time zone. It is possible for you to reschedule your appointment yourself if necessary.

You're welcome to email my assistant with tech queries prior to the session.

I work all weekdays except Wednesday. I also have available appointments on 2-3 weekends per month. The first FIVE days after you make your purchase will be unavailable for booking.

An appointment is considered a 'no show' if the client fails to arrive within the first ten minutes. Previously, no charge was made for a 'no show' in the first instance. This is now changing. Failure to arrive within ten minutes will require you to make another payment if you'd like to have your session at another time.

If you are driving when we begin our appointment, the call will be terminated and you will need to make another payment and rebook into my schedule for your session.

You can rearrange your own appointment using the button provided in your booking confirmation email. Please note that you can now only make TWO rearranges per item purchased. If a third rearrange is made this will void that session and another purchase will need to be made if you would like the session.

IMPORTANT Cancelling or rearranging WITHIN 24 HOURS of the appointment start time is considered as a missed appointment. NO REFUNDS are given in this case, and if you'd like a session at another time, you will need to pay for it again.

I may select an oracle deck for your reading. If you would prefer me to work with a Tarot deck, please specify this in your notes.

Just email me in plenty of time and I'll offer a full refund. Last minute refund requests will not be honoured - for instance, requesting a refund on the actual day of your appointment.

Upon purchasing items such as video collections, e-zines or audio workshops, you are supplied instantly with the links, rendering the transaction complete. If you have technical issues or other problems with digesting the content, please email me for assistance.

My work is not about telling you exactly what you want to hear. Be sure that you are ready to be challenged by some of the content in a reading/session.

unless you are an existing client. Anyone who has worked with me previously can buy multiple packages at once.

This will ensure that you receive your 10% discount code for the next transaction. If you fail to create and use the store account for your first purchase, you will not be able to receive 10% next time.

If you forget, I cannot refund the 10% discount to you, so please do be vigilant at checkout.

If you are unsure about how many sessions you'd like, please just order one in the first instance. Once you've got a sense of how it works, you can feel free to order more.

If you book a package, I suggest trying to schedule the sessions either weekly, fortnightly or monthly, so that we have a nice flow going with our work.

I understand if my availability prevents you from doing this - sometimes the schedule will be full so may have to get in where you can! I do strongly suggest that you don't leave your appointments months and months apart, as this tends to break the flow of the work and may stop us from getting great results.

The order will be closed and the outstanding sessions will not be refunded.

If I receive no appointments after the booking period for any of the above package types

The order will be closed and the outstanding sessions will not be refunded.

Any unclaimed sessions which remain unbooked as per the conditions in the previous paragraph will be cancelled without a refund unless we have agreed upon an extended time frame.

If you wish to send me any email updates regarding the things we are working on in your sessions or readings, please be aware that responses are not obligatory and I may not have time to read through your correspondence and reply.

I strongly advise that you take notes of your thoughts between readings/sessions so that we can refer to them 'on the clock' rather than sending me interim emails. This way, your updates will receive my absolute attention and will not be overlooked.

If the content of your email is strictly for my eyes only, please put the word 'CONFIDENTIAL' in the email title.

If you choose to record your reading/session, it should not then be uploaded to the internet for public consumption. Also, specific tips and guidance that you receive from me (for instance, suggestions on how to grow your business) should not then be divulged online.

Publicly repeating the advice that I gave to you could be tantamount to offering someone my professional guidance for free. When you purchase a reading/session, you are AGREEING to refrain from sharing the contents online.

If you have mental health issues that you need to address and you are receiving the appropriate help from a licensed professional, you may find a reading/session with me to be a great addition to the work you are already doing.

As a complimentary aid, spiritual readings and sessions can do wonderful things. However, they should not be the first port of call for dealing specifically with mental health issues as they can not replace the specialised and/or ongoing care provided by licensed professionals.

This doesn't mean you can't book a session/reading with me if you have a mental health diagnosis. But it does mean that I'm not the right contact to help you deal with that diagnosis. Additionally, if you are feeling unsafe or unstable, a reading or session with me will not provide what you require. Please consider the most appropriate course of action in that instance. Reach out. Alert someone to your issues.

My role is to empower and motivate you; I will not tell you what to do. My readings and sessions are designed to help you explore your options, deepen your understanding and build your strength so that you can make the best choices for yourself.

Their efficacy beyond that cannot be guaranteed.

It actually pains me that it's still necessary to clarify this kind of thing these days. I do so to offer peace of mind. Equality and acceptance is absolutely at the heart of me.

If you'd like to make sure that I'm aware of yours and/or your partner's pronouns before a reading/session, let me know in your notes.

In my videos, I do talk about themes and focus areas that I've tackled in my work with clients and what I have learned from my spiritual counselling experiences. However, I never use specific client stories or offer any specific client details whatsoever, on my channel or anywhere else. Your life is not YouTube fodder and your experiences are not there to provide inspiration for my content. The trust that you place in me is sacred and I always keep that in mind.

If you're under eighteen you're still welcome to purchase e-zines, e-books, video workshops etcetera.

Please do consult appropriately trained professionals for those kinds of concerns.

If you'd like to give someone a reading as a gift, please use the Gift Certificate option. If you need a certificate for a different price, please contact me via email and I'll make it for you.

If I don't feel that a reading/session would be appropriate or I have a sense that I am not the correct professional for you, I will decline to go ahead and offer a full refund.

I am not a medium. I do hold a qualification in bereavement counselling and I believe that Tarot can be an excellent therapeutic tool for working through the grieving process.

I don't believe the future has been written in stone. I believe in helping you to be the conscious co-creator of your life and I believe that every time you move your piece on the Chess board, the game changes. In other words, you have a hand in the making of your future. It is something that you can craft and shape rather than something which is just going to happen to you.

I therefore discourage you from asking 'yes or no' questions about whether something will definitely happen. I will illuminate the available pathways and help you to connect with your personal power so that you can create a strategy for reaching your desired destination.

I encourage proactive pursuit of goals and each reading/session includes focus areas, action plans and ideas for journalling work to extend your progress into the long-term.

I do not believe that you should be encouraged to be a passive observer in your own life but to accept that you are in charge of it and take ultimate responsibility for it. My work is intended to have real-world value and to offer a different perspective where necessary. Tough-loving messages may come up. I will deliver them with the highest level of sensitivity.

This means that when addressing your relationships with others, I do not place major focus on the other person involved but instead on your emotional responses, actions and feelings. I feel that it's unethical to delve into the psyche of someone who hasn't asked for a reading, so the services I offer focus on how you can deal with the connection from your point of view.

If you're unsure of whether or not we could work effectively together or you don't know which purchase option is appropriate, please email: mail@kelly-annmaddox.com and title your email, 'CLIENT QUERY'. Please be patient when awaiting the reply. (If you are overwhelmed by the number of different reading templates, please book a Custom Design Reading and I will design something which is appropriate for your needs.)